Consultations will cost a flat rate of £20. This is a non-refundable cost.
An invoice will be sent out to your mobile phone, via your email address and will need to be paid before your visit. If this is not possible you can pay via bank transfer or cash on arrival. There may be an extra charge for travel time & fuel (outside the 10mile radius).
Please call or email us to arrange your consultation appointment date.
This is best done in natural daylight to attain the correct colour match.
Please leave plenty of time for consultation, hair orders, and appointments.
Hair fittings cannot be booked without attending a face to face consultation. When booking your hair extension fitting, a non-refundable booking fee of £150 will be required. This should be paid at the time of your appointment using SumUp card reader (an invoice will be sent out to you via your mobile phone, and an email address will be needed). If this is not possible you can pay via bank transfer. Due to Covid 19 precautions, cash should be a last resort. Also, it is advised to place cash into an unsealed envelope.
This booking fee will also be deducted from your final bill.
The final payment will need to be settled before ordering your hair.
( please be warned that special colors are sometimes non-refundable )
Any extra time needed may be chargeable.
To look after your hair extensions correctly, it is essential to invest in the correct recommended aftercare products (specialised shampoo, conditioner, and brush) over the life cycle of your extensions.
Clients should also arrange and attend maintenance and removal appointments.
Failure to follow this advice is at the client's own risk and we will not be able to assist with any issues arising after the fitting stage.
Cancellation and Change Policy
Popellas -Hair will need 48hours notice when rearranging any Hair extension appointments. Of course, there will be no charge for this amendment.
We are extremely busy and have lots of clients waiting for appointments. Your appointment is reserved especially for you. We, therefore, ask that at least 48hours notice is given if you wish to cancel or reschedule your appointment (this can be done via phonecall only) Your deposit (payable for consultation, maintenance or a new set of extensions) will be lost if you cancel completely. Less than 48 hours notice or 'no shows' will result in your deposit being forfeited.
*Popellas-Hair will need to be contacted in advance if you need to change the length/duration of your appointment (e.g. changing a maintenance appointment to a removal) please give at least 48 hours notice, If you do not do this it is at Popellas-Hair discretion to still charge the original fee.
* Popellas-Hair will charge a £150 booking fee if the fitting is canceled or rearranged with less than 48 hours notice (same applies to no shows) To re-book your fitting, the £150 will need to be paid again.
Thank you for your understanding
Notice of Change or Cancellation
You can provide notice of cancellation or change of appointment by contacting:
Telephone - 07786077145
Right to Cancellation
Popellas-Hair reserves the right to change or cancel your booking due to circumstances beyond control.
There will be no refund for completed services or products.
However, if you are not satisfied with any service received, you are invited to attend in person for an assessment within 7 days.
Failure to do so will void all guarantee with Popellas - Hair Warminster.